DMEA 2024: You will find us in Hall 4.2 | Booth D-114. Arrange a meeting with us here .

The new Telepaxx customer portal

More transparency, better service

As an existing Telepaxx Medical Data customer, you can simply submit a new service or support request via the new customer portal.

The clear user interface gives you an overview of all requests and their processing status.

The new customer portal of Telepaxx Medical Data will be available to all existing customers from January 22, 2024.

The advantages of the new customer portal

Comfortable

Convenient creation of new support and service requests.

Transparent

Transparent overview of your tickets and their status.

Traceable

Easy tracking of the ticket history via the user interface.

FAQs on the new customer portal

You will receive an e-mail from us to the e-mail address we have on file with a registration link. You must click on this link and complete your registration.

From January 22, 2024, you will have access to the new Telepaxx customer portal via the e-mail address and password you have provided.

You can send us three types of inquiries via the new Telepaxx customer portal:

  1. Service requests, e.g. if you have a new modality and would like to connect it to our TMD Cloud
  2. Support requests, e.g. if you have a problem transferring images to the TMD Cloud
  3. Questions about licensing and billing, e.g. if you are interested in further products and services from Telepaxx Medical Data or have questions about your billing

Your request will be forwarded directly to the relevant contact person via the new customer portal and processed as quickly as possible. You can track the progress of your request in the customer portal at any time. This offers you greater transparency and makes it easy to track the history of an inquiry.

Organizations in which several contact persons use the customer portal also have the option of viewing all requests submitted by the respective organization if required. This avoids duplication of work and makes it easier to access open requests in the event of substitution.

Please first check whether the e-mail may have ended up in your spam/junk folder. folder. If you cannot find the e-mail there, please send us a message to message to support@telepaxx.de and we will get back to you.

If you are unable to log in to telepaxx.de/en/customer-portal with your profile data (e-mail and password), you have various options:

  1. You can request a new password by clicking on "Forgot password". You will then receive an e-mail to the specified e-mail address and can set a new password for your user profile.
  2. If you have any other problems with the login, please contact the support team at support@telepaxx.de or +49 (0)9171 / 89 81 82

Your name and e-mail address are stored in your user profile, as well as a telephone number if applicable.

Please create a service request in our new customer portal at telepaxx.de/en/customer-portal and enter the contact details (first name, surname, e-mail address, organization) of the person who is to receive a registration link in the request.

Your colleague will then receive an e-mail from us with a registration link.

Yes, this is possible. This must be stored accordingly in the profiles of the respective users.

If you would like to set up corresponding access rights for your user profile, please create a service request in our customer portal at telepaxx.de/kundenportal.

The new customer portal will be available from January 22, 2024 at telepaxx.de/en/customer-portal.

All requests that have not been completed by the end of the transition phase on January 22, 2024 will be automatically transferred to the new customer portal and can then be viewed there.

We want to offer you the best possible customer service and have reached the technological limits of our previous customer portal. We have therefore decided to move to a more comprehensive and modern portal that offers you greater transparency and ease of use.

You can still send service or support requests by e-mail to support@telepaxx.de.

However, inquiries should preferably be submitted via the portal at telepaxx.de/customer-portal, as this enables us to ensure faster processing and our support team has all the information it needs to provide you with the best possible assistance.

Yes, if you have any questions about an existing ticket or need help creating a ticket, our team will be happy to help you by telephone on the new support telephone number +49 (0)9171 / 89 81 82.

Do you have further questions about the new customer portal?